FAQ
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Contact Us
Privacy Policy
Sizing Info
Returns and Exchanges
Orders
Shipping
Gift Certificate
Promo Codes
Rep Codes
Contact Us
Privacy Policy
Sizing Info
Returns and Exchanges
Orders
Shipping
Gift Certificate
Promo Codes
Rep Codes
Orders
Can I make changes to my order before it ships?
Yes, if you find that a mistake was made at any point during the order process feel free to contact us to make a change.
How long will it take for my order to ship?
Because all of our products are made custom for you when you place your order, we do have a turnaround time, 2-4 business days is the normal making time. Now that you have the making time you just need to calculate in the shipping time to figure out the overall time it will take to receive your order.
How can I check on the status of my order?
Sign in to the member area to see the status of your order.
Will I receive an order confirmation?
Yes, We send you the following email confirmations
1.Order Confirmation
2.Processed Successfully or Declined Confirmation
3.Shipping Confirmation with tracking details
1.Order Confirmation
2.Processed Successfully or Declined Confirmation
3.Shipping Confirmation with tracking details
Shipping
How will my order be shipped?
Your choice!
Domestic
1.USPS Priority Mail
2.Fedex Ground
3.Fedex 2day
4.Fedex Overnight
5.Free Shipping on Orders over $80.00 = First Class Mail with Delivery Conformation.
International
1.Fedex Express
2.Free shipping on orders over $150.00USD = Fedex Express
More info: Go to our shipping page.
1.USPS Priority Mail
2.Fedex Ground
3.Fedex 2day
4.Fedex Overnight
5.Free Shipping on Orders over $80.00 = First Class Mail with Delivery Conformation.
International
1.Fedex Express
2.Free shipping on orders over $150.00USD = Fedex Express
More info: Go to our shipping page.
How long will it take for my order to ship?
Because all of our products are made custom for you when you place your order, we do have a turnaround time. 2-4 days is the normal making time. Now that you have the making time you just need to calculate in the shipping time to figure out the overall time it will take to receive your order.
How can I track my order once it has been shipped?
You will receive an email with the tracking information; follow the instructions in that email to track your package. If you did not receive an email, then please contact us to get your tracking info.
How much will shipping be?
Free if you spend $80.00 or more within the USA
Free if you spend $150.00 for our international customers
If under those amounts, the cost of shipping differs depending on the service choice you choose. The prices are calculated in the checkout process for your review.
Free if you spend $150.00 for our international customers
If under those amounts, the cost of shipping differs depending on the service choice you choose. The prices are calculated in the checkout process for your review.
Do you ship outside the USA?
Yes, All over the world via Fedex Express, so you receive your package in record shipping times. All duty and tax is the responsibility of the buyer.
Do you ship to AE and APO?
Yes, Please select the priority mail option when checking out, if not we will upgrade you with no charge.
Gift Certificates
How do I order with a Gift Certificate?
When you are checking out, in the note box please type in your gift card number.
If your total is more than your gift card balance please enter in your credit card info and we will only charge you the difference.
If your total is less then your gift card balance please enter your gift card number in the note box and the credit card field and select any exp date. We will record your new balance in your account and apply it to future orders.
If your total is more than your gift card balance please enter in your credit card info and we will only charge you the difference.
If your total is less then your gift card balance please enter your gift card number in the note box and the credit card field and select any exp date. We will record your new balance in your account and apply it to future orders.
Where do I enter the promo code I received?
You will see a box in the checkout process that asks for it.
Can I use multiple promo codes at the same time?
We are sorry, NO
Where do I enter the rep code I received?
You will see a box in the checkout process that asks for it.
Can I use promo codes and rep codes at the same time?
We are sorry, NO
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