FAQ

Orders


Can I make changes to my order before it ships?

Yes, if you find that a mistake was made at any point during the order process feel free to contact us to make a change.


How long will it take for my order to ship?

We make everything in the Omerica shop 'to-order'. Please see our current make-time to learn how long it will approximately* take for your products to be made. You will receive shipping conformation as soon as your order is prepared for shipping and ready for carrier pick-up. We will do our best to let you know promptly if we encounter any problems with your order. Thanks, and we promise, our quality is worth the wait!

Please feel free to contact us with any questions or concerns.

*Time subject to change depending on the complexity of the style and the size of your order.


How can I check on the status of my order?

Sign in to the member area to see the status of your order or email us at sales@omericaorganic.com.


Will I receive an order confirmation?

Yes, We send you the following email confirmations

  • 1. Order Confirmation
  • 2. Processed Successfully or Declined Confirmation
  • 3. Shipping Confirmation with tracking details


Shipping


Shipping page.


How long will it take for my order to ship?

We make everything in the Omerica shop 'to-order'. Please see our current make-time to learn how long it will approximately* take for your products to be made. You will receive shipping conformation as soon as your order is prepared for shipping and ready for carrier pick-up. We will do our best to let you know promptly if we encounter any problems with your order. Thanks, and we promise, our quality is worth the wait!

Please feel free to contact us with any questions or concerns.

*Time subject to change depending on the complexity of the style and the size of your order.


How can I track my order once it has been shipped?

You will receive an email with the tracking information; follow the instructions in that email to track your package. If you did not receive an email, then please contact us to get your tracking info.


How much will shipping be?

Free if you spend $80.00 or more within the USA

Free if you spend $150.00 for our international customers

If under those amounts, the cost of shipping differs depending on the service choice you choose. The prices are calculated in the checkout process for your review.


Do you ship outside the USA?

Yes, All over the world via FEDEX. All duty and tax is the responsibility of the buyer.


Do you ship to AE and APO?

Yes, Please enter the complete APO/AE address in the Notes and Special Requests box on the shipping/billing page of the checkout.

Gift Certificates


How do I order with a Gift Certificate?

On the shipping/billing page of the checkout process, please enter your unique gift code in the gift code box. Be sure to include all numbers and letters of your gift code. If your total is more than your gift card balance please enter in your credit card info and we will only charge you the difference.

Promo Codes


Where do I enter the promo code I received?

You will see a Promo Code box on the shipping/billing page of the checkout process.


Can I use multiple promo codes at the same time?

We are sorry, NO

Rep Codes


Where do I enter the rep code I received?

You will see a Rep Code box on the shipping/billing page of the checkout process.


Can I use promo codes and rep codes at the same time?

We are sorry, NO


I don't see the Rep Code Box?

Rep Codes can only be used on a 1st time order