Return and Exchange Policy
Dedication to Quality
All of Omerica Organic's products are made with the highest standard of quality and workmanship. We make sure that what leaves the shop is everything you ordered and more.
Returns & Exchanges
Omerica policy:
It's a really good one! Any Product, Any Reason. We value your business and will make sure you are completely satisfied with your purchase.
Terms:
We will accommodate a Return or Exchange within 7 days of receipt of package on new jewelry. Or if you have a warrenty issue due to the jewelry being defective IE.. Stone fell out, Inlay Issue, or anything outside of normal wear and tear. We will allow for an exchange or product repair. Please keep in mind that we send out care instructions with our products to insure proper care, so if you failed to abide to these instructions we can not warrenty our wares. The time on workmanship is for life! We stand behind every piece that leaves our shop.....
Exceptions:
Plugs:You are eligible for a return or exchange within the first 7 days if the seal is not broken on the small baggie protecting your plugs. We have to do this to assure the plugs have not been worn.
All other Products:
You are eligible for a return or exchange for any reason within the 7 days of reciept.
Shipping Credit:
Did we make a mistake with your order?
If we made a mistake with your order, we will credit you your original shipping cost and also the return postage for your exchange or return.
Any other reason?
We do not cover any of the return shipping costs.
What if I'm an international Client?
Bad News We will only credit you the product cost, all shipping and duty's/ fees are none refundable.
Good News We offer free international shipping on orders over $150.00 USD.
Good News We offer free international shipping on orders over $150.00 USD.
How to Return or Exchange your purchase:
1. Get your customer number by calling or emailing into our office. Contact us
2. Write it down on a piece of paper and also the reason you are returning it and put it in the same bubble mailer we sent you.
3. Seal it up and send it to us using one of the two shipping options below.
Ship with the following services:
1. USPS First Class Mail (with delivery confirmation)
2. Fedex Ground
Mail To: Omerica Organic
3060 Larimer St
Denver, CO 80205
4. We will contact you the moment we receive the product back, and refund or exchange your purchase.
2. Write it down on a piece of paper and also the reason you are returning it and put it in the same bubble mailer we sent you.
3. Seal it up and send it to us using one of the two shipping options below.
Ship with the following services:
1. USPS First Class Mail (with delivery confirmation)
2. Fedex Ground
Mail To: Omerica Organic
3060 Larimer St
Denver, CO 80205
4. We will contact you the moment we receive the product back, and refund or exchange your purchase.
If you have any further questions or concerns please
SUBSCRIBE TO OUR MAILING LIST
