Exchanges & Returns

OUR POLICY

It's a really good one! We value your business and will always strive to make sure you are satisfied with your purchase.

TERMS:

Wood plugs, gauges, and earrings may be returned or exchanged within 30 days of delivery, in NEW UNOPENED condition. We send all our wood products in a sealed biodegradable baggie with an "Attention" sticker on them.

Exchanges on unopened wood products are welcome — just ship your item back and we'll get the right one out to you.

Returns on unopened wood products are accepted within 30 days and will be refunded minus a 25% restocking fee and original shipping cost. Because all wood products are custom made to order, this fee reflects the cost of materials and labor already invested in your order.

All other non-products may be returned in new, unused condition within 30 days.

Shipping: Return and exchange shipping costs are the responsibility of the customer. If we made an error on your order, we will cover return shipping and offer a full refund or replacement — just contact us and we'll make it right.

We guarantee our quality and workmanship. This does not cover normal wear and tear or damage caused by accident or neglect (dropping an item or water damage, for example). We send care info with every order to ensure proper care of your jewelry; failure to follow these instructions may void coverage.

NOTE:

Plugs and earrings are packaged in small heat-sealed clear plastic baggies; once removed from that sealed packaging, or once that sealed packaging is compromised, plugs and earrings are no longer eligible for return or exchange.

 

HOW TO RETURN OR EXCHANGE MY PURCHASE

  1. If you do not have your customer and/or order number, reach out to us HERE.
  2. Include a note or invoice with your customer number and list the specifics of your exchange or the reason for your return.
  3. Package your sealed product with the note in a padded mailer (NO paper envelope — bonus points for reusing the original packaging) then ship via one of the following:
    • USPS First Class Mail (ideally w/ Delivery Confirmation)
    • FedEx Ground
    • UPS Ground
  4. We will contact you once we receive the package with confirmation of your exchange/return.