Privacy policy

YOUR PRIVACY MATTERS TO US

Omerica Organic is committed to protecting your personal information and being transparent about how we collect and use it. This Privacy Policy explains what data we collect, why we collect it, who we share it with, and what rights you have over it.

By using our website or placing an order, you agree to the practices described in this policy. If you have questions at any time, please contact us.

This policy should be read alongside our Terms of Service.

1. INFORMATION WE COLLECT

We collect the following types of personal information when you browse our site, create an account, or place an order:

- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed and encrypted by our payment processor — we do not store raw card data)
- Order history and purchase details
- Browser type, IP address, and device information
- How you navigate and interact with our website (via cookies and analytics tools)

We do not knowingly collect or maintain personal information from anyone under the age of 13, and no part of our site is structured to attract anyone under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will delete it promptly.

2. HOW WE USE YOUR INFORMATION

We use your personal information to:

- Process and fulfill your orders
- Communicate with you about your order status, shipping, or any issues
- Send marketing emails and promotions, if you have opted in
- Improve our website, products, and customer experience
- Detect and prevent fraud or unauthorized activity
- Comply with applicable laws and legal obligations

We will not use your personal information for any purpose beyond those described above without your consent.

3. EMAIL MARKETING

If you subscribe to our email list or opt in at checkout, we may send you promotional emails including new products, special offers, and updates. You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any email, or by contacting us directly.

We use Shopify Email to manage and deliver our email communications. Your email address and related data are processed by Shopify in accordance with their privacy policy (see Section 4).

4. THIRD-PARTY SERVICE PROVIDERS

We work with trusted third-party companies to operate our store and serve you. These providers process your data on our behalf and are contractually required to protect it. Key providers include:

Shopify
Our store is built and operated on Shopify's e-commerce platform. Shopify processes order data, payment information, and site activity on our behalf. For more information, visit Shopify's Privacy Policy at shopify.com/legal/privacy.

Payment Processors
Payment transactions are handled by Shopify Payments and associated third-party processors. All payment data is encrypted and handled in accordance with PCI-DSS standards. We do not store your raw card number, CVV, or full payment credentials on our systems.

Google
We use Google Analytics to understand how visitors interact with our website, and Google Ads for re-marketing purposes. Google may use cookies to serve ads based on your past visits to our site or other websites. You can review and adjust your Google ad preferences at adssettings.google.com. You may also opt out of interest-based advertising through the Network Advertising Initiative opt-out page.

Meta (Facebook / Instagram)
If you have arrived at our site through a Facebook or Instagram ad, Meta may have placed a tracking pixel on our site to measure ad performance and enable re-marketing. You can manage your ad preferences through your Facebook or Instagram account settings, or visit Meta's Privacy Center for more information.

Any third-party vendor or contractor with access to personal information collected through the Omerica Organic website is bound to adhere to this Privacy Policy and applicable data protection laws.

5. COOKIES AND TRACKING

A cookie is a small file sent to your browser from a web server and stored on your device. We use cookies to:

- Keep items in your shopping cart
- Remember your preferences
- Analyze site traffic and navigation patterns
- Enable re-marketing and advertising through Google and Meta

Our cookies do not read personal data from your device independently and are not used to identify you outside the context of your interaction with our site.

You can set your browser to refuse cookies; however, some features of our site (such as the shopping cart) may not function properly without them.

Do Not Track: Our website does not currently alter its data collection practices in response to browser Do Not Track signals. You may use the opt-out tools listed in Section 4 to limit third-party tracking.

6. DATA SHARING AND DISCLOSURE

WE NEVER SELL OR RENT YOUR PERSONAL INFORMATION.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

- With service providers (as described in Section 4) who assist us in operating our store and fulfilling orders
- When required by law, court order, or government authority
- Where our records indicate a person may be engaged in fraudulent activity or other deceptive practices that could harm Omerica Organic or its customers
- Where a communication suggests a risk of harm to others
- In connection with a merger, acquisition, or sale of business assets, in which case you will be notified via email and/or a prominent notice on our website

7. DATA RETENTION

We retain your personal information for as long as your account is active, as long as necessary to fulfill your orders, and as required to comply with our legal obligations, resolve disputes, and enforce our agreements. If you would like to request deletion of your data, please see Section 9 (Your Privacy Rights) below.

8. DATA SECURITY

We employ industry-standard electronic and procedural safeguards to protect the security and integrity of your personal information. Payment data is encrypted during transmission and at rest by our payment processors. Access to personal information is restricted to staff and contractors with a legitimate need to handle it.

In the event of a data breach affecting your personal information, we will notify affected individuals in accordance with applicable law, including Colorado's data breach notification requirements (C.R.S. § 6-1-716), within the legally required timeframe.

9. YOUR PRIVACY RIGHTS

Depending on where you live, you may have specific rights regarding your personal information. We honor these rights regardless of your location.

Colorado Residents — Colorado Privacy Act (CPA)
Under the Colorado Privacy Act (effective July 1, 2023), Colorado residents have the following rights:

- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request that we correct inaccurate personal data.
- Right to Deletion: You may request that we delete your personal data, subject to certain legal exceptions.
- Right to Data Portability: You may request your data in a portable format.
- Right to Opt Out: You may opt out of the processing of your personal data for purposes of targeted advertising or profiling.

To exercise any of these rights, please contact us with your request. We will respond within 45 days as required by law, with a possible 45-day extension if necessary.

California Residents — California Consumer Privacy Act (CCPA)
California residents have the right to:

- Know what personal information we collect and how it is used
- Request deletion of their personal information
- Opt out of the "sale" of their personal information (we do not sell personal information)
- Non-discrimination for exercising their privacy rights

To submit a request, please contact us. We will respond within 45 days.

All Customers
Regardless of location, you may at any time:

- Request access to or correction of your personal information by contacting us
- Unsubscribe from marketing emails using the link in any email we send
- Request that we delete your account and associated data, subject to any legal obligations we must fulfill

10. CHILDREN'S PRIVACY

Omerica Organic does not knowingly collect personal information from children under the age of 13. Our website is not directed at children, and no part of our site is structured to attract anyone under 13. If you believe a child under 13 has provided us with personal information, please contact us and we will delete it promptly.

11. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically. Continued use of our site after any update constitutes acceptance of the revised policy.

12. CONTACT US

If you have questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us directly.

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